Delivery and Returns
Delivery Notice - Due to the increased numbers of online orders and the measures we have put in place to keep our colleagues safe including reduced team size and social distancing whilst packing, orders may currently take up to 10 days to be delivered for nationwide orders. We hope you will understand, and we will endeavour to get your order to you as soon as possible.
Standard UK delivery
Regular package - £4.95
Heavy goods - £8.95
Delivery times are not guaranteed, this is an indication only.
Please Note - we try to recycle and reuse boxes where possible, so your order may arrive in a box with different branding/product descriptions to what's in your order.
Please place your Christmas gifts orders by 10am on Sunday 22nd December to ensure they arrive before Christmas. Any orders placed after this are not be guaranteed to arrive in time but will be shipped anyway.
COLLECTION FROM THE SHOP
A collection of the order from the shop is possible. Please phone 0208 693 6088 to order the item and arrange collection. We would prefer 24 hrs notice.
Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately Forest can not take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong.
RETURNS & REFUNDS
We are happy to refund or issue a credit note for items returned in perfect condition within 21 days from receipt.
We aim to process all refunds within 10 working days from receipt. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.
*If item arrives broken please email us pictures of the broken item in it's original packaging, as well as images of the outside of the packaging itself.*
CHRISTMAS GIFTS / RETURNS
We offer extended returns policy for Christmas gifts and goods can be returned until 15th Janurary for a refund.