Flower Deliveries & Refunds
Flower Delivery & Refund Policy
Order by 11.00 am for same-day delivery to our local postcodes – available Tuesday to Friday. Forest will hand deliver to local postcodes, or use our trusted courier for delivery to postcodes outside of our local area.
Orders for non-local London postcodes must be placed by 2pm on the day before delivery. Please note our couriers do not deliver at the weekend.
Post codes for same day delivery are:
SE1, SE3, SE4, SE5, SE8, SE10, SE13, SE14, SE15, SE21, SE22, SE23, SE24, SE26, SE27.
SW2, SW4, SW8, SW9, SW11, SW12
The cost for flower delivery is included in the price of each bouquet. We have shown the deductions below.
SE22, 5, 8, 10, 15, 20, 21, 23, 24, 25 £5.00
All other London postcodes £10.00
All our bouquets are made with the best of the day’s seasonal flowers, hand-tied and presented in our forest bags. We use minimal packaging and our twine, cellulose, gift bag and craft paper wrapping are all compostable.
Flowers are delivered in water to keep them as fresh as possible. To ensure the longevity of your flowers, please make sure to cut the stems before placing them into fresh water and change the water every couple of days.
A handwritten card may be included in your order, and this should be added to the "Add a note to your order" box in your cart.
Because we only use the freshest flowers, appropriate substitutions may be made when flowers shown are out of season or unavailable.
Forest will confirm your order by email once it has been placed. The order confirmation will include an order reference number. Please keep this safe in case you need to contact us with a query.
What will happen if the recipient is not home to receive the flowers?
We send our goods out by courier on a ‘signature optional delivery’. This means that if nobody is at home to receive the flowers, they may be left on the property in a safe place (for example, in a porch or on a step), or with a neighbour.
If there is a preferred place to leave the flowers please specify this when prompted to do so in the checkout area of our site. If you do not wish flowers to be left if no one is home, then please write this in the comments box in your cart. In this case, the flowers will be taken back to our shop and the recipient will be left a card asking them to re-arrange delivery.
If orders are wrongly delivered because the incorrect information has been supplied, for example, the postcode or house name, forest cannot accept liability.
For cancellations of fresh flowers, we require two working days’ notice before the delivery date.
To cancel an order, please email us on email@example.com
Amending your order
To amend your order, please contact us 24 hours ahead of the delivery date by emailing us on firstname.lastname@example.org.
Forest bouquets are guaranteed to last for five days from the delivery day providing the care instructions above are followed.
We endeavours to dispatch all flowers in perfect condition. It is unlikely that your flowers will be damaged in transit, but if they are, please keep them and let us know within 24 hours of receiving them. A photo of the condition they arrived in will be required. We are not liable for claims reported after 24 hours of receipt.
Where possible we will replace damaged flowers. However if this is not an option, a full refund will be offered to the purchaser.